Return, Refund and Warranty

We stand behind our products and we want to ensure you be satisfied with them. We'll always do our best to take care of customers. If you are ever dissatisfied with the products you have purchased, don't worry, the return/refund process is easy! Simply contact one of our friendly customer service representatives and we will take care of you from there. 

Return

Please email us at sales@fittop.us first to get a RMA# before you return your goods. Please also read our Return Policy below to understand the specific circumstances how we process return and refund. 

Return Window

You have 30 Days to return your order for a refund (Please note that products labeled as Non-refundable After Unpacking in the description section of the product page are not applicable for returns).

Non-refundable Cases

Fittop accepts most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund.

1. Products that have exceeded the 30-day return window.

2. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).

3. Products taken out of original packaging without manufacture defects.

Fees Assumed by Customer

1. For returns involving non-manufacturer defects, the following THREE fees will be assumed by you:

1.1 Return Postage
The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing.

1.2 Original Shipping Fee
1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total.
1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund.

1.3 Restocking Fee
We will deduct a restocking fee of 15% of the product(s) value from the final refund amount. (Please note that if the product(s) being returned was originally purchased with Free Shipping, the product(s) value part will be the product(s) prices minus the shipping fee incurred by the company. )

2. Returns that are typically categorized under non-manufacturing defects include but are not limited to:

  • Return(s) exclusively because of damage to the outer packaging.
  • Return(s) caused by duplicated orders.
  • Return(s) caused by cancellation request(s) sent after the order has been shipped.
  • Return(s) caused by inaccurate shipping address provided upon order placement.
  • Return(s) not based on the product having a manufacturer's defect and simply due to the customer's personal preference.

Refund

  • Refund is issued for defective products purchased within product warranty from the date of purchase.
  • Non-defective return will be authorized within 30 days of purchase and subject to 15% of restocking fee. 
  • For products that are over one year old, return will not be authorized.

Unopened products should be returned within 30 days in order to receive full refund. In order to qualify for a refund or replacement, please report to us about any problems, including misplaced orders, lost packages or incorrectly ordered products within 30 days of the original order dates.

Return Label

  • Return label will be provided for qualified defective returns. 

Warranty

All products carry 1 full year warranty.